There are no Open Network Issues Currently
Upcoming data center migration for all UK services (Resolved) High

Affecting Server - Finland Server

  • 22/07/2023 01:30 - 26/07/2023 00:39
  • Last Updated 19/07/2023 23:57

Dear Valued UK Customers,

As part of our commitment to enhance the hosting experience for you, we are thrilled to announce that we are planning to migrate all our UK services to a state-of-the-art data center facility. This migration is a significant step towards providing you with improved performance, reliability, and security.

The scheduled migration date is set for Saturday, July 22, 2023, starting at 01:30 AM GMT+1 (12:30 AM UTC). We have carefully chosen this timing to minimize any potential disruptions during peak service usage periods.

Please be assured that our experienced team will handle the migration process with the utmost care and professionalism to ensure a seamless transition. We will strive to minimize any possible downtime, and our support team will be available 24/7 during the migration period to address any queries or concerns.

For further details and more information about the upcoming data center migration, please visit this link: [Read News](https://billing.haw.company/announcements/10/Upcoming-data-center-migration-for-all-UK-services.html)

 

please note: This announcement is for UK data center based customers

 

Kind Regards,

Support Staff

Network Connection Issues FI Data Center (Resolved) Medium

Affecting Server - Finland Server

  • 18/07/2023 01:00 - 23/07/2023 12:00
  • Last Updated 19/07/2023 23:48

Dear Valued Customers,

As part of our commitment to enhance the hosting experience for you, we are thrilled to announce that we are planning to migrate all our UK services to a state-of-the-art data center facility. This migration is a significant step towards providing you with improved performance, reliability, and security.

 

The scheduled migration date is set for Saturday, July 22, 2023, starting at 01:30 AM GMT+1 (12:30 AM UTC). We have carefully chosen this timing to minimize any potential disruptions during peak service usage periods.

 

Please be assured that our experienced team will handle the migration process with the utmost care and professionalism to ensure a seamless transition. We will strive to minimize any possible downtime, and our support team will be available 24/7 during the migration period to address any queries or concerns.

 

For further details and more information about the upcoming data center migration, please visit this link: [Read News](https://billing.haw.company/announcements/10/Upcoming-data-center-migration-for-all-UK-services.html)

 

Thank you for being a valued part of our hosting community. We look forward to delivering even better hosting services in the future.

 

Kind Regards,

Support Staff

Hardware issues (Resolved) Medium

Affecting Server - Finland Server

  • 18/07/2021 05:09 - 18/07/2021 06:00
  • Last Updated 24/12/2021 09:32

Dear Customers,
 
We would like to inform
you that we are currently experiencing a hardware issue at our Finnish data
center. This may result in experiencing issues with the File Manager,
FTP and functionality of the websites. Our administrators are working on
resolving the matter as we speak.
 

We apologize for any inconveniences this might have caused you.

Major Hardware Failure (Resolved) Medium

Affecting Server - Finland Server

  • 21/07/2021 16:28 - 21/07/2021 16:28
  • Last Updated 24/12/2021 09:30

Dear Customers,
 
We would like to inform you that we are currently experiencing a major hardware issue at our Finnish data center. During this time the equipment will replaced and it could result in experiencing issues with the File Manager, FTP and functionality of the websites.
 
Our administrators are working on resolving the matter as we speak.
 

We apologize for any inconveniences this might have caused you.

Finland DC Planned Maintenance Oct 25th 2021 (Resolved) Medium

Affecting Server - Finland Server

  • 25/10/2021 00:00 - 25/12/2021 00:00
  • Last Updated 24/12/2021 09:27

Dear Customers,

We would like to inform you about planned upcoming maintenance at our data center in Finland.

It will take place on 25.10.2021 00:01 - 06:00EEST

Configuration change will be performed to the Edge routers during the maintenance window for better compatibility and improved performance.

All Ficolo Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform configuration change to one fault tolerant router at a time and test functionality
-Overall test of environment functionality after the changes.

Best Regards,
Support Staff

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